Question 1

I'm new to buying flowers — can I order here?

Accepted Answer

Yes. You don't need to be a florist or own a business. We sell from 1 bunch so you can bring fresh flowers home, to your office, or as a gift. If you have doubts before ordering, message us on WhatsApp at +57 313 276 8858 and we'll help you choose.

Question 2

Why do I have to register to see prices?

Accepted Answer

Prices are visible to registered customers only because we manage differentiated lists (home, florists, events, wholesale). When you register we assign the right list for you. It's free, takes under 1 minute, and there is no fee for having an account.

Question 3

How do I register step by step?

Accepted Answer

1) Go to panoramafloral.com and tap "Sign in" at the top right. 2) Choose "Create free account" or tap the Google button to register in 1 click. 3) If using the form, fill in name, email, phone and password (min. 8 characters) and accept terms + privacy policy. 4) Done — you can now see prices and add items to your cart.

Question 4

What is a stem, a bunch and a box?

Accepted Answer

A STEM is one individual flower. A BUNCH is a set (usually 10 or 25 stems depending on the variety — shown on each product card). A BOX is the shipping unit: QB (quarter box ≈ 75 stems of space), HB (half box ≈ 150) and FB (full box ≈ 300). The system calculates how many boxes your order needs automatically.

Question 5

How many bunches should I order for home use?

Accepted Answer

Medium vase at home: 1-2 bunches is enough. Large dining centerpiece: 3-5 bunches. Full-home decor: 8-12 bunches. If unsure, message us and we'll recommend.

Question 6

How many bunches for an event or wedding?

Accepted Answer

Small wedding (bride bouquet + simple centers): 15-25 bunches. Mid-size wedding (arches, centers, bouquet): 40-60 bunches. Large corporate event: 80-150 bunches. We always recommend consulting us first so you don't over- or under-order.

Question 7

How do I place my first order?

Accepted Answer

1) Register (see above). 2) Go to "Flowers" and explore the catalog by category, color or letter. 3) Tap a product to see details. 4) Use "+" to add to cart. 5) Open the cart at the top right. 6) Review boxes and shipping cost. 7) Tap "Continue" → pick address → pay via Wompi (card, PSE, Nequi, Daviplata or bank transfer). 8) You'll receive email confirmation and tracking updates until delivery.

Question 8

How do I know the flowers arrive fresh?

Accepted Answer

Our flowers are export grade: cut, cold-packed and shipped same day. If they arrive wilted, over-open, broken or in a different quantity than ordered, take photos within the first minutes and message us on WhatsApp — we'll manage replacement or solution accordingly.

Question 9

What is Panorama Floral?

Accepted Answer

We are a Colombian premium export-grade fresh cut flowers and foliage trading company. We are NOT a florist and do not make arrangements. We sell raw floral material: stems, bunches and boxes.

Question 10

Who do you sell to?

Accepted Answer

Florists, event decorators, wedding planners, hotels, premium restaurants, corporate clients, and individuals who love premium flowers for home or office.

Question 11

Is there a minimum order?

Accepted Answer

No minimum order. You can order from 1 bunch.

Question 12

How do I place an order?

Accepted Answer

Register on our website, browse the catalog, add products to your cart, select your delivery address and confirm the order. You can also order via WhatsApp at +57 313 276 8858.

Question 13

How long does delivery take?

Accepted Answer

Bogotá: order today, delivery next business day. Other cities: 2 business days. We only ship Monday to Friday.

Question 14

Which cities do you deliver to?

Accepted Answer

Bogotá, Medellín, Cali, Barranquilla, Cartagena, Bucaramanga, Pereira, Armenia, Manizales and surrounding areas.

Question 15

What payment methods do you accept?

Accepted Answer

Credit/debit cards (Visa, Mastercard), PSE, Nequi, Daviplata and Bancolombia transfer. All payments processed securely through Wompi.

Question 16

How long do I have to pay?

Accepted Answer

You have 30 minutes after order creation to complete payment. If not paid within that time, the order is automatically cancelled.

Question 17

What if my order arrives damaged?

Accepted Answer

If the order does not meet the required quantity and quality, report it immediately via WhatsApp at +57 313 276 8858 with photos for replacement.

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