Privacy Policy

Last updated: April 2026

1. Data Controller

Panorama Floral SAS
Location: Bogota, Colombia
Email: comercial@panoramafloral.com
Phone: +57 313 535 4412

2. Data We Collect

We collect personal data with your prior, express and informed consent: full name, email, phone, city, company name, and delivery address when placing orders.

3. Purpose

Your data is used for: account management, order processing, transactional communications, marketing (only with your explicit consent), service improvement, and legal compliance.

4. Your Rights

Under Colombian Law 1581 of 2012, you have the right to access, update, rectify, and delete your personal data. Contact comercial@panoramafloral.com to exercise these rights. Response time: 10 business days for queries, 15 business days for complaints.

5. International Transfer

Your data may be processed on servers outside Colombia. By accepting this policy, you authorize such transfer.

6. Marketing

Commercial messages are only sent with your explicit consent. You can opt out anytime by replying STOP to WhatsApp messages or clicking unsubscribe in emails.