Privacy Policy
Last updated: April 2026
1. Data Controller
Panorama Floral SAS
NIT: 901.192.463
Address: Calle 25C #99-38, San José, Fontibón, Bogotá
Email: comercial@panoramafloral.com
WhatsApp: +57 313 276 8858
2. Data We Collect
We collect personal data with your prior, express and informed consent: full name, email, phone, city, company name, and delivery address when placing orders.
3. Purpose
Your data is used for: account management, order processing, transactional communications, marketing (only with your explicit consent), service improvement, and legal compliance.
4. Your Rights
Under Colombian Law 1581 of 2012, you have the right to access, update, rectify, and delete your personal data. Contact comercial@panoramafloral.com to exercise these rights. Response time: 10 business days for queries, 15 business days for complaints.
5. International Transfer
Your data may be processed on servers outside Colombia. By accepting this policy, you authorize such transfer.
6. Marketing
Commercial messages are only sent with your explicit consent. You can opt out anytime by replying STOP to WhatsApp messages or clicking unsubscribe in emails.
7. Cookies & analytics tools
We use essential cookies for platform functionality (session, language). Non-essential cookies (analytics, advertising) are only activated with your explicit consent via the consent banner, in compliance with Google's Consent Mode v2.
We use the following third-party tools to understand site usage and measure ad campaigns:
- Google Analytics 4 (GA4) — anonymous visit and behavior statistics.
- Google Tag Manager — tag manager that deploys the above tools.
- Google Ads — conversion tracking and remarketing when you accept advertising cookies.
- Meta Pixel — Facebook/Instagram campaign measurement when you accept advertising cookies.
These tools may collect anonymized identifiers, device data and browsing behavior. Google processes this data according to its partner policy at policies.google.com/technologies/partner-sites.